TTBC No. 17/2025: BIDV provides information on the incident related to credit information at CIC

september 12, 2025 00:00

Regarding the incident related to credit information at the National Credit Information Center (CIC), the Joint Stock Commercial Bank for Investment and Development of Vietnam (BIDV) would like to inform our valued customers as follows:

CIC is one of four organizations authorized to provide credit information services in Vietnam. Credit information collected by CIC in accordance with the law does not include information on: deposit accounts, deposit balances, savings accounts, payment accounts, debit card numbers, credit card numbers, security codes (CVV/CVC), or customer payment transaction history.

BIDV's information technology system is independent of CIC's information technology system and is currently operating normally. BIDV regularly strengthens its monitoring to ensure strict compliance with legal regulations on security, confidentiality, information system safety, and protection of customers' legitimate rights and interests.

The unauthorized collection, processing, exploitation, use, exchange, or provision of credit information will be handled in accordance with the law. Malicious individuals may exploit this information to impersonate banks or government agencies to commit fraud, spread malware, or steal users' information and assets. Some forms of fraud may include: making fake phone calls or sending fake text messages to request users to provide personal information, credit card details, CVV/CVC verification codes, OTP security codes, etc

BIDV affirms: According to current regulations (Circular 15/2023/TT-NHNN dated December 5, 2023 on credit information activities of the State Bank of Vietnam and Decision 573/QĐ-NHNN dated March 29, 2024 on the issuance of the credit information indicator system), BIDV does not provide CIC with information about deposit accounts, deposit balances, savings books, payment accounts, debit card numbers, credit card numbers, security codes (CVV/CVC), or customer payment transaction histories. Therefore, your credit card and electronic banking transactions at BIDV are not directly affected by the incident at CIC.

However, BIDV believes that cybercriminals may exploit information about the incident to impersonate banks, CIC, police agencies, etc. to defraud customers. To protect your information and assets, BIDV recommends that you:

  • Be absolutely vigilant against calls, messages, or emails impersonating BIDV, CIC, police authorities, etc
  • Do not provide your card number, expiration date, CVV/CVC, OTP, PIN, or BIDV SmartBanking login password to anyone under any circumstances.
  • Do not click on links in messages/emails. BIDV DOES NOT send links to customers to request information or software installation.
  • Only download and install apps from official app stores: App Store (iOS) or Google Play (Android).
  • Regularly monitor your transaction history; if you notice any irregularities, immediately contact BIDV's Customer Service Hotline: 1900 9247 for timely assistance.

BIDV is committed to maintaining and enhancing information security measures to maximize the protection of your information and interests.

BIDV sincerely thanks you!