Minimize administrative procedures to pave the way for double-digit growth during the 2026–2030 period
The government has just issued Resolution No. 258/NQ-CP dated August 31, 2026, on key tasks and measures to accelerate administrative procedure reform, thereby contributing to driving double-digit growth during the 2026–2030 period.
The objective of this Resolution is to bring about substantial and comprehensive reform of administrative procedures, with a focus on maximizing the reduction and simplification of administrative procedures and business conditions, and successfully transitioning the management approach from pre-inspection to post-inspection based on risk management; strengthening enforcement oversight based on real-time data and placing citizens and businesses as the center of service delivery to improve the quality of the institutional framework, significantly enhance the investment and business environment, boost national competitiveness, and create a breakthrough momentum to drive double-digit economic growth during the 2026–2030 period.
Aim to achieve a satisfaction rate of at least 95% among citizens and businesses regarding the resolution of administrative procedures by 2030
The Resolution requires continued focus on implementing administrative procedure reform during the 2026–2030 period to achieve the following specific objectives:
Ensure that no additional administrative procedures, business conditions, or conditional investment sectors or occupations are introduced that are unnecessary compared to the results of decentralization, devolution, reduction, and simplification of administrative procedures, business conditions, and conditional investment and business sectors and professions as outlined in the 11 Government Resolutions implementing Conclusion No. 18-KL/TW.
By 2027, 100% of eligible administrative procedures will be provided as end-to-end online public services; 100% of the results of administrative procedure resolutions will be digitized and the data reused, while ensuring compliance with regulations on the protection of state secrets; no submission of application documents will be required for administrative procedures if the information contained therein is already available in databases published by the competent authorities managing those databases, except where specialized laws stipulate otherwise.
By 2030, 100% of essential public services will be accepted without regard to administrative boundaries nationwide at Public Administration Service Centers; 100% of public services will be proactively provided once conditions regarding data and digital infrastructure are met.
By 2027, 100% of internal administrative procedures between eligible state administrative agencies will be conducted electronically.
By 2027, 100% of reporting requirements for eligible businesses will be submitted electronically; 100% of information, documents, and materials in administrative procedures related to production and business operations will be submitted to state administrative agencies only once.
The direction, management, and evaluation of administrative procedure reform will be based on real-time data and linked to the performance evaluations of heads of agencies, officials, civil servants, and public employees; By 2030, the Citizen and Business Satisfaction Index (SIPAS) regarding the services provided by state administrative agencies in handling administrative procedures will reach at least 95%; 100% of feedback and suggestions from individuals and organizations regarding administrative regulations will be received, processed, and the results publicly disclosed within the prescribed timeframe.
Comprehensively reform the mechanism for reviewing and simplifying administrative procedures by adopting a data-driven approach and managing them based on the lifecycle of events involving citizens and businesses. Digitize and implement the monitoring of administrative procedures entirely in a digital environment; ensure the principle that “citizens and businesses provide information only once”; and strengthen data reuse and data-driven governance in real time.
By ensuring the smooth and efficient operation of the National Public Service Portal, it will become the nation’s “one-stop shop.”
Integrating administrative reform with the oversight of power and the prevention and fight against corruption and malpractice
To achieve the above objectives, the Resolution requires ministries, ministerial-level agencies, and People’s Committees of provinces and cities directly under the Central Government to identify the reduction and simplification of administrative procedures and business conditions as an ongoing, continuous task, linked to the accountability of top leaders. Implement administrative procedure reform in a unified, coordinated, focused, and prioritized manner, encompassing both administrative procedures involving citizens and businesses and internal administrative procedures within state administrative agencies.
Link administrative procedure reform to the oversight of power, the prevention and fight against corruption and malpractice in public service, and the strengthening of administrative discipline and order; resolutely eliminate the “request-grant” mechanism and address the practices of evasion, passing the buck, parochialism, and group interests in the development and implementation of administrative procedures. Link the results of administrative procedure reform to the evaluation and classification of officials and civil servants, considering this an important criterion in personnel management.
Accelerate digital transformation in conjunction with the restructuring of administrative procedure processing workflows, using data as the foundation. Focus on comprehensive digitization, data interoperability, and the proactive delivery of public services; use the time and costs incurred by citizens and businesses as a measure of reform quality; ensure a favorable, open, transparent, stable, and fair business and investment environment.
Promote connectivity, interoperability, and data sharing between national and sector-specific databases and the Administrative Procedure Processing Information System; Strengthen the replacement or reduction of documentation requirements in administrative procedures based on the level of completion and the operation of databases; standardize and publish internal procedures and electronic workflows, and integrate their implementation into the Centralized Administrative Procedure Processing System and the National Public Service Portal.
Enhance the effectiveness and substance of handling feedback and suggestions from citizens and businesses
Review and implement the decentralization and delegation of authority for handling administrative procedures; ensure compliance with legal regulations on decentralization and delegation, in accordance with the following principles: Heads of ministries, sectors, and localities shall proactively adjust and allocate staffing and financial resources among units and localities based on the actual scale and volume of cases, particularly during periods of high caseload, when the processing of administrative procedures is not constrained by administrative boundaries.
Allocate and arrange resources to ensure the smooth processing of administrative procedures that have been delegated or devolved to localities, preventing any disruptions or delays in handling administrative procedures for individuals and organizations. Provide professional and technical training and development for the staff and civil servants directly handling administrative procedures; ensure consistent implementation capacity across localities after they assume authority from the central government.
Integrate the oversight of administrative procedures with guidance, monitoring, follow-up, and inspection of the implementation of administrative procedures by ministries, sectors, and localities to meet the requirements of devolution and decentralization and to serve the public and businesses. Strengthen inspections and oversight of the implementation of administrative procedures at subordinate agencies and units; promptly identify and address instances where additional documentation, requirements, or processing procedures are imposed beyond established regulations.
Strengthen public awareness campaigns and mobilize the meaningful participation of citizens and businesses throughout the entire lifecycle of administrative procedures—from design and promulgation to implementation, monitoring, and evaluation; regard feedback from citizens and businesses as a key measure of the effectiveness of administrative procedure reform. Prioritize consulting with citizens and businesses, particularly through digital channels, regarding proposals to reduce and simplify administrative procedures.
Enhance the effectiveness and substance of handling feedback and suggestions from citizens and businesses regarding administrative procedures; organize regular dialogue meetings with associations, businesses, and citizens regarding the reduction and simplification of administrative procedures; simultaneously, establish mechanisms and procedures for addressing complaints, suggestions, and initiatives for administrative reform received through these dialogues to develop plans for reducing and simplifying administrative procedures.
By October 1, 2026, ministers, heads of ministerial-level agencies, and chairpersons of provincial and municipal People’s Committees shall draft and issue documents assigning responsibilities for the implementation of this Resolution, specifying the objectives, tasks, implementation timelines, expected outcomes for each task, and the lead agency responsible for implementation, and shall submit them to the Ministry of Justice for compilation and reporting to the Prime Minister./.