BIDV Digitalk “Smart Counter Hub - Restructuring Counter Transactions”
Aiming for a strong digital transformation of counter transactions, BIDV organized the DigiTalk 2026 program with the theme “Smart Counter Hub - Paperless Branch - Restructuring Counter Transactions,” attracting the attention of a large number of staff across the entire system at over 1,000 access points via online channels.
The event was held on June 11, 2026, at the BIDV Training Center with the participation of speakers including Mr. Phan Thanh Hai – Deputy General Director, Mr. Vu Hoang Duong – Director of SGD1 Branch, Ms. Ngo Thi Lien Huong – Director of the Customer Service Center, and Mr. Bui Hoang Giang – Deputy Director of the Operations Management Department.
SCH – BIDV aims to establish a platform for paperless counter transactions
The speakers provided a comprehensive overview of the Smart Counter Hub within the roadmap for restructuring counter transactions toward an “All-in-One” model, clearly outlining the Smart Counter and Paperless Branch concepts. Speaking at the event, Deputy General Director Phan Thanh Hai emphasized that the Smart Counter Hub is not merely a digital solution for operational tasks, but a fundamental shift in how BIDV organizes and operates its counter transaction processes. By centralizing operational workflows on a unified platform, the Smart Counter Hub helps streamline processes, reduce manual tasks, standardize processing flows, and lay the groundwork for enhancing customer service efficiency in the coming phase.
From a practical perspective at the branch level, Mr. Vu Hoang Duong shared the noticeable changes in counter transaction operations since the Smart Counter Hub was implemented. Digitizing processes and reducing manual tasks has helped tellers process work faster, alleviate document-related pressures, and simultaneously improve the quality of customer service. The candid discussions during the program demonstrated the system-wide interest and high expectations for the Smart Counter Hub, while reaffirming BIDV’s commitment to mastering technology, optimizing operations, and freeing up staff time for transaction officers.
