Call the BIDV hotline quickly and for free via the Internet on the BIDV SmartBanking app

To enhance the customer experience and convenience, BIDV has launched a free internet call feature on BIDV SmartBanking, allowing customers to contact the BIDV call center quickly, conveniently, and without incurring telecommunications charges.

With this feature, customers simply need to log in to BIDV SmartBanking and have an Internet connection to connect directly to the BIDV call center without relying on telecommunications network infrastructure, incurring no telecommunications charges, and is particularly suitable for customers abroad.

The call is established entirely over the Internet, allowing the system to automatically route the connection to the call center. In cases where the call center is overloaded, customers can choose alternative support options such as a chatbot or register to be contacted later, ensuring uninterrupted support.

KEY BENEFITS OF INTERNET CALLS ON BIDV SMARTBANKING

• Proactively contact the call center anytime, anywhere with an Internet connection.
• No telecommunication charges, no need for international roaming.
• Simple operation—no need to memorize or enter the hotline number.
• Quick verification