genai
BIDV Contact Center—The Intersection of AI and EI in the Age of Artificial Intelligence
In the age of AI, the competitive advantage of the contact center industry no longer lies in how powerful a company’s AI is, but in the ability to combine machine intelligence (AI) with human emotional intelligence (EI) to create customer experiences that neither—if acting alone —could not fully and optimally deliver on their own.
07/31/2026
