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JOURNEY OF HAPPINESS

Nguyen Thi Minh Ngoc {Publication date}

I don't know since when, the name BIDV Tu Liem has become so familiar and close. Like a slow motion film, I was able to return to the journey 5 years ago when I officially became a member of BIDV Tu Liem family.

One hot summer day, receiving the notice of assignment and transfer to BIDV Tu Liem, my emotions were indescribable. Although I knew that this was a task that needed to be done, I still felt regretful for the youth I spent with BIDV cards. Hundreds of questions kept haunting me, how would Tu Liem welcome me, would I be able to do well, would I be able to get along with the people and work here... Then suddenly I thought, I am an officer who understands retail, understands cards, could this be an opportunity to realize my dream of love for retail and cards in a more concrete and practical way? Those thoughts followed me until I entered the meeting room, my first meeting at the new workplace. And surprisingly, a feeling of real closeness, erased all my worries when Mr. Ton Lam Tung, Branch Director respectfully introduced me to all the department leaders, welcomed me with a bouquet of fresh flowers and presented me with the decision to assign work. And the new task at the new unit of BIDV started for me from that day...

Being assigned the role of Head of Customer Transaction Department, I could not help but worry. Realizing that this is the department that carries the image of the Branch in dealing with customers, I always want BIDV Tu Liem's services to be customer-centric and customer-friendly. Customers coming to the Branch not only simply perform transactions as requested but also experience better-than-expected services, thereby becoming regular, loyal customers.

In fact, each transaction officer of BIDV Tu Liem Branch has become an image ambassador of BIDV, a service consultant and dedicated customer support specialist, especially in retail banking services. All the colleagues in the Customer Transaction Office are beautiful, confident, close to customers, ready to share and exchange, and improve their skills. Practical experiences with customers help me understand more about the bank's diverse products and services, not only limited to retail products but also wholesale products, and understand more about the coordination between departments in the Branch to bring customers perfect experiences. Above all, we have a small, cohesive and supportive team that accompanies the Branch's business departments.

Then, one day in early 2021, the Branch Management Board trusted me to continue to assign a new task, which was to take on the position of Director of To Huu Transaction Office, a large-scale, special transaction office. This time, it was a real responsibility and pressure because for a long time, since entering BIDV, I had never participated in any business teams, but only worked in support blocks. If the Customer Service Department was like a smooth, gentle experience, to be honest, quite pleasant, then the pressure of being the leader of a business department made me really worried and stressed.

To Huu Transaction Office, the old headquarters of the Branch when it was first established. The Office has won the BIDV Tu Liem Gold Star award for the best business office for many years with impressive business results. I am especially impressed and admire my friend Minh Duc, also a member of the Card Center who joined the Branch from the first day of establishment, the previous Director of the Transaction Office, with her intelligence, sharpness, agility and determination in directing and operating.

In the early days of joining the Sales Department, I was constantly enthusiastic about learning and was taught and guided by the Board of Directors to implement and closely follow each business target, and shared experiences in approaching and capturing customers. The business thinking of the Branch leaders has really changed me, giving me more motivation to renew myself. With the motto of effective business but ensuring credit safety, I often discuss and encourage the department staff to actively improve their skills, learn and draw experience from practical lessons to continuously increase business development, increase the customer base of small traders, increase services, focus on customers, and take care of high-end customers.

The numbers and business results of the Department over the years have said it all. We are truly happy and proud that To Huu Transaction Office has not only maintained its position but also grown very positively. In addition to continuing to maintain the status of a Special Class, Large-scale Transaction Office and constantly improving our rankings in the region and system, we continue to reap many outstanding achievements with titles such as: Top 10 most effective transaction offices in retail business in Hanoi area, Excellent Retail Department, Excellent Branch Sales Department, Excellent Department Leader, Talented Retail Staff... Each Branch staff assigned to To Huu Transaction Office feels happy with the working environment, growing in their professional skills and sales skills. Our team is a close-knit, loving and supportive group because we understand that we are children of BIDV Tu Liem, each department's growth and development contributes significantly to the continuous growth of BIDV Tu Liem.

I am truly touched and proud to be a member of BIDV Tu Liem. At BIDV Tu Liem, I am able to return to my vibrant, enthusiastic, passionate and enthusiastic youth; still attached to retail and gaining many new experiences, and together with the leaders, inspiring the entrepreneurial spirit to each BIDV Tu Liem staff. I find love and happiness in the daily work and the people here.

On BIDV Tu Liem's 10th birthday, each of us will continue to write proud pages of the Branch's history, wishing BIDV Tu Liem to always develop sustainably and reach new heights.

I would like to conclude with an excerpt from the poem "What is Happiness" by Poet Phan Thu Ha:

Then one day suddenly realized

Happiness is so simple

It is when we live

Be loved in life

Then there is no need to search

Happiness is with us every day

To do what we want

Simple things today'.

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