New Regulations on the Implementation of Administrative Procedures Under the One-Stop Mechanism

Under the new provisions of Decree No. 309/2026/ND-CP, the National Public Service Portal is a portal that integrates information and provides online public services, as well as updates on the status and results of administrative procedure resolutions, on a nationwide unified basis; connects, integrates, and shares data with information systems for handling administrative procedures; and provides digital services to citizens and businesses in accordance with the law and the directives of the Government and the Prime Minister.

Encourage the deployment of smart kiosks at Public Administration Service Centers

To concretize the principles of digital transformation and streamline administrative procedures for citizens and businesses by leveraging digitized data and connecting and sharing data from national databases, and sector-specific databases, to ensure comprehensive digital transformation, reduce burdens, and maximize convenience for organizations and individuals in carrying out administrative procedures; to ensure adherence to the principle that citizens need only provide information, data only once, and to enhance the role and responsibility of state agencies in utilizing data from existing databases to resolve administrative procedures for organizations and individuals. Decree No. 309/2026/ND-CP adds Clause 2a, 2b after Clause 2 of Article 4, which stipulates the principles for implementing the “single window” and “interconnected single window” mechanisms, as follows:

"2a. The agency receiving and processing administrative procedures is responsible for extracting and using information and data already available in databases to replace components of the administrative procedure application file; and shall not require organizations or individuals to provide application components for administrative procedures if the information contained in such components is already available in databases that have been published, interconnected, and shared by the competent authority managing the database in accordance with regulations. In cases where data cannot be retrieved due to system failures, disasters, or inaccurate information necessary for resolving administrative procedures, the agency receiving and resolving administrative procedures may request organizations or individuals to supplement the necessary information or documents as prescribed."

"2b. Agencies and organizations are encouraged to deploy smart kiosks at Reception and Results Delivery Units, Public Administrative Service Centers, and Reception and Results Delivery Points to assist organizations and individuals in accessing and performing administrative procedures and online public services; ensuring that the use of smart kiosks does not alter the authority and responsibility of agencies and authorized officials to receive, process, and deliver results for administrative procedures as prescribed by law."

Amendments to Certain Provisions on the Organization of One-Stop Shops at the Ministerial and Provincial Levels

Decree No. 309/2026/NĐ-CP amends and supplements Point b, Clause 1, Article 7 regarding the organization of One-Stop Shops at the ministerial level as follows:

"b) For central government agencies organized under a vertical system at the local level, the head of the vertical agency shall decide on the establishment of the Reception and Results Delivery Unit.

In cases where the head of a vertical agency does not organize a Receipt and Results Delivery Unit within their own agency, they shall assign officials, civil servants, and public employees to the provincial-level Public Administration Service Center, or the commune-level Public Administration Service Center where the vertical agency is headquartered to receive and process administrative procedures;"

At the same time, Decree No. 309/2026/ND-CP amends and supplements Point b, Clause 2, Article 7 regarding the organization of One-Stop Service Units at the provincial level as follows:

"b) In cities, based on specific circumstances regarding population management, digital infrastructure conditions, and an assessment of the level of application of science, technology, innovation, and digital transformation in the city, the City People’s Committee shall submit a proposal to the City People’s Council for a decision to establish a provincial-level Public Administration Service Center as an administrative organization directly under the City People’s Committee (hereinafter referred to as the single-tier Public Administration Service Center) and to determine the number of branches, reception and result delivery points under the Single-Level Public Administration Service Center to carry out tasks within the local jurisdiction.

If this model is not selected, the City People’s Committee shall decide to establish a provincial-level Public Administration Service Center in accordance with the provisions of point a of this paragraph;”.

A Commune-Level Public Administration Service Center shall have no more than two Deputy Directors

In addition, Decree No. 309/2026/ND-CP amends and supplements subpoint c of paragraph 2 of Article 10, stipulating the following regarding personnel working at the provincial-level Public Administration Service Center:

"c) Provincial-level Public Administration Service Centers and single-tier Public Administration Service Centers shall have civil servants, public employees, and staff under the Center’s management to carry out their duties; officials, civil servants, and public employees seconded by provincial-level specialized agencies or vertical sector agencies (if any); and personnel from enterprises providing public postal services or service-providing enterprises to perform support tasks under signed employment contracts."

Regarding personnel working at the Commune-Level Public Administration Service Center, Decree No. 309/2026/ND-CP amends and supplements Clause 3 of Article 10 as follows:

"3. At Commune-Level Public Administration Service Centers

a) The leadership of the commune-level Public Administration Service Center consists of a Director equivalent to a Department Head, no more than two Deputy Directors, equivalent to Deputy Department Heads, under the Commune People’s Committee, who assist the Director in carrying out one or more specific tasks assigned by the Director and are responsible to the Director and under the law for the performance of their assigned duties;

b) The Commune-Level Public Administrative Service Center includes civil servants and staff under the Center’s management; civil servants and public officials from specialized departments; and personnel from vertical-sector agencies (if any) assigned to perform duties; and personnel from enterprises providing public postal services and service-providing enterprises who perform support tasks under signed employment contracts."

Decree No. 309/2026/NĐ-CP takes effect on August 5, 2026.