Financial Inclusion

Reader Lam Trinh (Quang Tri) asks: I’ve been looking everywhere for my bank card but can’t find it, and I’m worried I might have lost it. In this situation, can I block the card myself right away, and what should I do?

As life expectancy increases, more and more Vietnamese people are paying attention to their health, finances, and quality of life earlier on—even before they stop working—with the goal of achieving a retirement that is independent, secure, and less reliant on their children.

Reader Linh Nguyen (Quang Ninh) asks: “I want to change the phone number I registered with the bank to a new one. Do I need to go to the bank to make the change, and is there a fee for changing my phone number?”

Reader Hong Son (Dien Bien) asks: I just made an online savings deposit through the bank’s app, but I didn’t receive a paper savings passbook like I would if I had deposited the money at the teller window. My question is: Does the bank issue a passbook for online savings deposits? If there is no paper passbook, what can customers use as proof of the deposit, and can they request a written confirmation from the bank when needed?

Reader Minh Chau (Quang Binh) asks: A relative of mine has recently passed away, and there is still money in their bank account. What steps does the family need to take to claim this money? Will the money in the account be lost or confiscated by the bank?

Reader Tuân Nguyễn (Quang Ninh) asks: I have both a Visa card and a regular ATM card, but I’m not sure how these two types of cards differ. Do I need to keep both, or is one enough?

A car isn't just about the initial purchase price. For people who mainly commute to work by motorcycle, the real challenge lies in the regular expenses associated with owning and using a car.

Reader Minh Khang (Hanoi) asks: I’m using a credit card, and sometimes I need cash urgently, so I want to withdraw cash directly from the card. However, I’ve heard that this method can incur fairly high fees and interest rates. So, should I withdraw cash from my credit card? What fees, interest rates, and risks should users be aware of before deciding to withdraw cash?

Reader Da Nguyen (Quang Ninh) asks: “I want to check my credit card limit, but I can’t use the mobile banking app right now. Is there any other way to check my credit card limit besides Mobile Banking?”

Reader Nhung Nguyen (Quang Tri) asks: I want to buy a motorcycle, but I don’t have enough money to pay for it all at once, so I’m considering buying it on an installment plan. My question is: Aside from the price of the motorcycle, are there any additional interest charges or fees associated with buying on an installment plan, and what should I be aware of before signing the contract?

Reader Anh Thư (Lâm Đồng) asks: I just received a payment from an unfamiliar account, but I don’t know who sent it. Later, someone contacted me, saying they had sent it by mistake, and asked me to return the money. How should I handle this situation so that I can return the money if it was indeed a mistake, while also avoiding being taken advantage of or scammed by fraudsters?

Reader Huyền Trân (Da Nang) asks: I currently have a savings account, but I’ve noticed that some banks have recently raised their deposit interest rates. Should I close my account early and reopen it to take advantage of the higher interest rate?